Frequently Asked Questions

Townsville, Ayr, Ingham, Charter Towers and Home Hill.

Your air conditioner should be cleaned and thoroughly checked at least once a year. More often if it is used a lot.

To avoid downtime when you need it most—summer and winter—we recommend booking a service during spring and autumn. The filters should be cleaned every month, but a full service and clean is imperative to remove dust, debris and allergens.

It varies on how regularly you have it serviced. Air conditioning units typically have a lifespan of around 10 years, maybe longer if you have it serviced annually and clean the filters once a month when it’s being used a lot.

Different brands and different problems will affect the cost, but we will provide you with a free quote before we commence work.

It could be due to a number of reasons. These include: 

1) You’ve got it on heat and it’s burning off the dust particles. If this is the case, the smell will be short-lived, and after a several minutes, it should go away.
2) An electrical problem such as an overheating motor, fan or circuits.
3) There’s a fire (if this is the case, stop reading this and call 000).

Strange sounds, strange smells and no air flow in severe heat are considered to be air conditioning emergencies, particularly when you’re a business owner who is trying to keep their employees at a comfortable temperature. Our team of ARCtick certified technicians are available 24/7 for emergency air conditioning repairs.

• Stand-alone refrigerators
• Ice machines
• Drink fridges
• Food display cabinets
• Chillers
• Freezer rooms
• Cool rooms
• Meat cases
• Fruit & vegetable cases
• Ice cream freezers

Ice cream storage freezers should be kept at -24 to -26 degrees Celsius. Ice cream cabinets should be kept at -14, which is at the perfect scooping temperature.

Your fridge should be set at 0–4 degrees Celsius. If it is not maintaining the set temperature, call our team to book a service.

Yes, we are qualified to wire-in any major appliances for residential and commercial kitchens.

For any other questions you may have about your air conditioning or refrigeration, please contact us.

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